Reliable, patient, and tenacious customer service professional with 2+ years of experience. I can confidently deliver an outstanding service within any environment.
Report Team Manager / Form Design Team Manager – WFH
The ServicePro | Columbus, Ohio
December 2016 – March 2017
Outline: In charge of leading two separate teams; one consisted of three programmers and the other of three form design technicians whose focus was on constructing, modifying and updating system reports and documents to accommodate client's needs.
Key Account Manager – WFH
The ServicePro | Columbus, Ohio
July 2016 – March 2017
Outline: Developing high-trust relationships with a group of assigned key clients to ensure they do not turn to competition.
Print to Mail Manager – WFH
The ServicePro | Columbus, Ohio
February 2016 – March 2017
"Print to mail" is an online mailing module which ServicePro clients use to upload their documents to a server where they can be later outsourced, printed and distributed.
Outline: In charge of leading two separate teams; one consisted of three programmers and the other of three form design technicians whose focus was on constructing, modifying and updating system reports and documents to accommodate client's needs.
Technical Support Engineer – WFH
The ServicePro | Columbus, Ohio
August 2014 – January 2016
Outline: Delivering support service to end-users by using automated call distribution phone software, email, tickets and remote access when necessary.
Work Terms
Available for work at any time most convenient for you.
Interested both in full time and part-time positions.
Hourly Fee: $5-$8 per hour