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Skills

  • Consultant
  • Critical Incident Response
  • Technical Support
  • Virtualization

Services

  • Technical Support Analyst

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    IT services & support, Requirement gathering and process implementation professional with good communication & analytical, problem solving & interpersonal and management skills.

    ConsultantCritical Incident ResponseTechnical SupportVirtualization

About

Looking forward

• Presently working as Engineer Operations L2 providing Application monitoring and support and Incident manager.
• Ensure operations related activities are performed in compliance with company standards and regulations.
• A team player with impressive communication & analytical, problem solving & interpersonal and management skills
• Understanding and working knowledge of Jenkins monitor, VMware VSphere, Remedy Service Management and other business tools.
• Understanding and working knowledge in Incident\Problem\Change Management.
• Taking ownership and managing customer cases and customer expectations effectively and professionally. Communicate clearly and precisely with customers to determine expectations for resolutions and provide workarounds.
• Troubleshooting and diagnosing customer issues and resolving or escalating within SLAs.

Work Terms

Flexible work hours

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