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Skills

  • Account Management
  • Audio Recording
  • Avaya
  • Client Contact
  • Client Issue Resolution
  • Customer Service
  • Freshdesk
  • Microsoft Excel
  • Team Management
  • Technical Support

Services

  • customer service and technical support

    $8/hr Starting at $100 Ongoing

    Dedicated Resource

    Dynamic and collaborative team player with a proven track record of contributing to team success. Possessing a diverse skill set and a wealth of experience, I excel in working alongside colleagues to...

    Account ManagementAudio RecordingAvayaClient ContactClient Issue Resolution

About

With a robust background in customer service, account management, and publisher acquisition, I bring a wealth of experience across various industries, including media, e-commerce, and technical support. My most recent role as a Publisher Acquisition Manager at Bullionyield Media LLC involved identifying and recruiting publishers, building and maintaining long-term relationships, and optimizing publisher performance to align with company goals. Prior to that, I honed my customer service skills in roles at Concentrix, Sitel, and other companies, where I provided specialized support, managed accounts, and assisted customers with a range of technical and account-related issues. My experience in negotiating contracts, analyzing market trends, and utilizing CRM tools further complements my ability to contribute effectively in dynamic environments.

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