We wont accept a project unless we are sure of our capability to deliver good service.

Faurecia (FIT) – Tunisia
LEVEL II FUNCTIONAL SUPPORT June 2014 – Present
Duties:
Perform 2nd-level end- user support
Receiving incidents from 1st-level-support (Helpdesk)
Document solutions/results about incidents/demands in the (global) ticket
management system
Remote and on-site support
Identification and escalation of problems in the related sites
Active participation to the rollout-phase of the sites in the region
Participation in the gap-analysis from the beginning of the project
Participation in all test phases of the application
Participation in the deployment phase: Communication to users/key users
Coordination and performing of end-user trainings
Participation of adjustments of training documentation to site specifics
Planning and execution of training sessions
Actively promote better utilization of applications and document user
procedures
Faurecia (FIT) – Tunisia
MASTER DATA ADMINISTRATOR September 2011 – June 2014
Duties:
• Creation and maintenance of suppliers in different ERP
systems: SAP, ORACLE, MFG-PRO (QAD), AS400 (MVS, XPPS, BPCS,
CIMAINT and MAC-PAC), NAVISION and SYSPRO.
• Continuous Data Quality management.
• Support of Productions, Purchasing, Sales and Accounting shared
services on situations related to Master Data.
• Master Data setup in SAP and other ERP systems
• Perform maintenance to existing Master Data records as
necessary. Work closely with stakeholders to obtain information to
ensure data accuracy.
• Use KPI’s and Visual Management to insure a good Data Quality and
to keep a good team performance.

Work Terms

Flexible working hours, the payment terms 10% in advance and the rest after delivery. Best ways of communication: Skype and email.