A responsible, flexible and motivated professional with 5+ years combine experience in Process Engendering, Project Manager and best practice for IT & Communication department, working in the design of process and the implementation the system according at the bests practice as ITIL, COBIT, SOX 404. Proven Skill in the areas listed below:
- Customer Service for Contact Center – Help Desk
- Implementation process and system for ITIL or SOX 404
- Design and Documentation Process (Quality)
- Project Manager
Computer skill in MS Office, Visio, Project, Technical Support for Widows, Microsoft SQL, video edition, social network, InfoPath, Publisher” e Internet. Corporative English and Spanish ( Native and professional)
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