Skilled VA with Customer Support & Administrative Expertise

I hold a Bachelor’s Degree in Travel and Tourism Operations Management from the University of Eldoret, along with certifications in ICDL and BPO Agent Training from Techno Brain Training Centre. I also completed Virtual Assistance training at ALX Academy. Currently, I’m a Senior Disaster Management Officer at Nairobi City County, a position I stepped into through a mix of formal education and hands-on experience. Over the past six years, I’ve built a diverse background in customer service, customer experience, and virtual assistance. I’ve supported executives, handled crisis management, and delivered top-notch customer service at companies like Athena, Calltronix, and Techno Brain.
In virtual assistance and customer service, my strengths lie in executive-level administrative support, client satisfaction, and clear communication. I’m skilled in managing calendars, coordinating meetings, and handling sensitive information. I’m also proficient with digital tools like Asana, Trello, Notion, and Expensify, which help me boost productivity, stay organized, and keep communication flowing smoothly.
What sets me apart is my attention to detail, adaptability, and ability to handle multiple tasks, even under pressure. I’m highly organized, proactive, and a strong communicator, always looking ahead to anticipate client needs and resolve issues before they become problems. I excel at building strong client relationships and offering tailored support to meet their unique needs. My experience across virtual assistance and customer service gives me the ability to deliver reliable, efficient, and customer-focused solutions. Combined with my crisis management background, I’m confident I’m the right fit for roles that demand a high level of service and reliability.