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Skills

  • Customer Satisfaction
  • Email Support
  • Admin Assistant
  • Admin Support
  • Appointment Setting
  • Billing
  • Call Control
  • Call Handling
  • Call Logging
  • Customer Advocacy
  • Customer Education
  • Customer Engagement
  • Customer Retention
  • Customer Service
  • Customer Support

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Services

  • Outbound Follow Up Call Handling

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Make outbound calls to customers to follow up with resolutions to previously addressed concerns, update clients about current promotions, or offerings and determine customer satisfaction.

    Call HandlingCustomer AdvocacyCustomer SatisfactionCustomer SupportOutbound Sales

  • Over Flow Call Answering

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Answer inbound calls in a timely manner and address customer inquiries, provide information as well as set an appointment, or take a message- if needed.

    Customer EducationCustomer RetentionCustomer ServiceData EntryE-Learning

  • Detailed E-Mail Response

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Respond to e-mail inquiries with a customized format to ensure customer engagement to address concerns such as billing, order status, and account update confirmations.

    BillingCall ControlCall LoggingCustomer EngagementEmail Design

  • Appointment Setting

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    ...

    Admin AssistantAdmin SupportAppointment SettingCustomer SatisfactionEmail Support

About

It is my goal to assist individuals and businesses owners with completing tasks such as inbound call taking, appointment setting, message taking, outbound call follow ups to ensure growth.

My background is primarily call center as well as customer service positions and I am available for remote, or I have been working in the customer support industry for over 7 years and have a proven track record of building rapport with clients to ensure satisfaction with the services being received. I am completely flexible with hours, and pricing options to get one more thing off your to do list. I look forward to discussingredients how I may be able to assist you further.

Work Terms

I am operational from 7 am EST to 6 pm EST, however I am willing to be flexible to your business needs. I have pricing options available starting as low as $9 an hour and would be willing to provide a 2 hour trial for services to ensure you are comfortable with what I have to offer. I would prefer to be contacted by email, or text.

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