Quality Above All

I am BS Management graduate. I have 6 years of experience in the BPO industry. 2 years as a Data Analyst and 4 years as an Email & Chat Support Advisor.

In my 6 years experience in two BPO companies, I learned to be reliable, responsible, trustworthy and flexible person to any job assignments. I can do multi-tasking in a very busy environment but still able to manage delivering the right output to customers.

Quality Above All is my perception towards work and I pride myself on being able to deliver output quickly and accurately. I am dedicated and responsible person with a strong work ethic and can deliver work at stipulated time. Good in following, I am keen to details, friendly and real.

Work Experiences:

Email&Chat Advisor | Xerox
August 2013 - September 2017

*Diagnose and provide a path to resolving customer queries.
*Accurately record all interactions via email handling systems, as well as internal support tools
*Achieve contact center metrics including customer satisfaction, customer availability as well as schedule adherence and accuracy.
*Educating customers on their support options and steps being taken to resolve their issues.
*And communicating positively with team members, customers and other Outsourced Suppliers.
*Searching relevant information and excel data entry.

Business Process Associate | American Data Exchange Corporation
November 2010 - June 2012

Screening Task
- Pulling of needed documents for Title Searching

Searching Task
- Initial Task before going to Examining Task
- Responsible for Pre-Examination of a certain file and reflect any necessary
codes that needs to be shown on the Title Report

Wordprocessing Task
- Manual Entry of supplied information by an Examiner to FAST Application
- Making sure of a 100% Typographical Error free output
- Application of proper Proofreading Technique

Work Terms

I'm flexible and can work on client's preferred time or schedule.