Expert Virtual Customer Service Support/Helpdesk
Expert communicator with 7+ years of experience dedicated to customer service and advocacy within the field of Information Technology. I worked at an IT Helpdesk and Participated in the conversion of phone systems at a local University. Not only created and updated a database for necessary information but also implemented the required technical aspect of the conversion. Spent many hours virtually working for a lawyer as an assistant. Tasks included handling emails, phone calls, calendar and research for different projects. I’ve also worked at a helpdesk creating, working and closing trouble tickets. I’m currently handling the social media marketing for a product, scheduling ads and creating them. Look forward to hearing from you!