Promoting Customer Service Satisfaction
As a Bachelor of Secondary Education Major in Mathematics graduate from the class of 2017, I bring a wealth of experience and a diverse skill set to the table. My journey began as a Private Tutor, specializing in English and Mathematics, where I honed my teaching skills and fostered a passion for education.
Transitioning into the realm of international education, I dedicated a year to serving as an ESL Teacher. Through this experience, I engaged with individuals from diverse cultural backgrounds and nationalities, enriching my cultural awareness and strengthening my adaptability and interpersonal skills.
Moreover, I maintain proficiency in essential basic office software, ensuring streamlined and effective work processes. This combination of international exposure and technical competence has equipped me with a well-rounded skill set poised to excel in dynamic work environments.
In addition, I have accumulated four years of valuable experience in Customer Service, handling inbound/outbound calls, managing emails, follow-up requests, and processing callbacks. This experience has provided me with a deep understanding of effective communication and problem-solving, allowing me to navigate diverse client needs with professionalism and efficiency. Consistently deliver high-quality service to ensure customer satisfaction. As a competitive and reliable team member, and actively contribute to team success and collaborate with colleagues to achieve the highest possible results for the company.
My diverse background has equipped me with the ability to understand and connect with people from different perspectives, cultures, and backgrounds. I am passionate and dedicated to delivering results, with a strong commitment to finishing tasks with excellence. With a balanced approach to work and family life, coupled with patience and flexibility in stressful environments, I am poised to make meaningful contributions to any team or organization.
Work Terms
I can work 40 to 60 hours per week since I already have a comfortable working station, so I can focus more.
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