My objectives are to bring forth a professional attitude to the company, and excel in the campaign that I am enrolled into with a great work ethic and dedication in order to grow i
Target: Position: Customer Service Agent
Completed tasks:
Creating order in real time with the customer. Canceling orders which they are not required and/or duplicated order.
Compliance with established sales goals.
File management and conflict resolution with the website.
Moneygram: Completed tasks:
Handle customer’s complaints, creating accounts, verifying accounts, money transfer, advising about international procedure as its risks and explains policies based on the region
USCellular: Position: Customer Service Agent
Completed tasks:
Activation, payment, changing plans, checking coverage area and troubleshooting U.S. Cellular’s
devices
Microsoft: Position: Tech Support Advocate Completed tasks:
Support Microsoft surface products into the region of
Canada and USA by doing troubleshooting or assisting
IT department. Case creation, research and monitoring in order to determine if the issue is related with hardware failure, Troubleshoot Bug check (BSOD), escalation process by ODC. System configurations and
connectivity (Network), BitLocker among others.