I am applying for a respectable position where continuous growth is encouraged and will allow me contribute and utilize my knowledge and skills.

I am proficient in Microsoft Office (Word, Excel, Powerpoint); flexible and versatile – able to maintain sense of humor under pressure; with good analytical and problem solving skills and has the ability to adapt in a fast-paced and dynamic work environment.

My professional experiences are as follows:
QUALITY SPECIALIST
• Monitors and evaluates calls to ensure accuracy and adherence to quality standards. Interprets test results and generates reports for presentation to management and stakeholders. Tracks and reports completion of staff’s workload versus goal.
• Communicates with line managers and trainers to develop and design learning and developmental plans based on results.

QUALITY COACH
• Ensures that a define percentage of associate calls are reviewed on a monthly basis through remote or side by side monitoring. Provide feedback to associates / Assistant Manager for Operations (AMO).
• Maintain and prepare reports and present findings on a daily, weekly and monthly basis to site management by gathering site results or data on quality to better analyze gaps and formulate action plan as needed.

Work Terms

Part time job, available on Mondays and Tuesdays