Working with Catherine was an absolute pleasure. As her manager, I was always impressed by the astute questions she asked, her extreme powers of observations that made her such a meticulous and accurate support representative, her compassion for her clients, and the extreme patience she exercised as
she worked with clients who often struggled with technology over chat, phone, and email. Catherine excelled quickly in support, breaking our all time record for the total number of chats answered in a single week, but never rested on her laurels, frequently aiming and succeeding at beating her own record.
All said, Catherine possesses all the hallmarks of a perfect customer service specialist: she is incredibly kind, always puts the customers needs first (and she genuinely listens to ensure she understands and does not make assumptions), learns at a fast pace so that you can trust she deeply understands the why and how behind company processes, accepts and implements feedback gracefully,
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Chelsea