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Skills

  • Account Management
  • Administrative Assistant
  • Avaya
  • Client Administration
  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Client Orientation
  • Correspondence Management
  • Customer Service
  • Executive Assistant
  • Management
  • Order Processing
  • Program Management
  • Project Management

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Services

  • Customer Service / Virtual Assistant

    $18/hr Starting at $2K Ongoing

    Dedicated Resource

    A people person who can achieve targets for KPIs like Sales, Resolution Rates, CSAT, and Handle Times that are applicable to a wide range of businesses such as customer service, virtual assistance, executive...

    Account ManagementAdministrative AssistantAvayaClient AdministrationClient Assessment

About

I have worked in the BPO setup for more than 10 years.
I also have a 3 yr experience working as a virtual assistant.
I am also a certified COPC Quality Manager (2024)
My skill sets include customer service, people management, quality management, process improvement, data analysis and presentation.
My customer experience background spanned travel industry (travel packages, accomodations, flights, airlines), telco, retail and sales, technical support, post sales inbound customer service, medical health and billing, outbound sales, and finance.