Customer service representative with administrative background
Working as a customer service assistant and travel consultant for over 2 years.
Answering customer inquiries, passing them on to the appropriate department if necessary.
Handling amendments and cancellation requests, ensuring that the customer's experience is a positive one.
Giving information and solving problems of the customers. Processing complaints and, if appropriate, issuing refunds.
Taking data from customers and entering it into a database.
I served as an administrative and financial assistant at Al Akhawayne university for 2 years.
• Purchase control and tracking
• Stock management;
• Management and organization of the canteen;
• Registration fees
• Computer maintenance;
• Supervision of foreign volunteers, addressing their needs and
Concerns;
• Event planning and hosting;
• English translation;
• Scanning, Archiving and file classification;
• Photography