Order Fulfillment | Customer Service Support| Shopify Store Manager | Social Media Moderator | Product Research | Administrative Assistant | Track and Trace | Logistics | Telegram Moderator

I am a hardworking professional who aims to help you grow your business by giving you the best assistance that you need.

I'm someone who is willing to learn and strives to deliver work excellently.

My Job duty involves the following:

Customer Service:
Process orders from customers via email or chat.;
Provide support to end-users with concerns in Pre/ Post-sale inquiries, Billing issues, Order issues via, chat or email.
Track and trace of orders
Cancellation request
Refunds request

Order Processing:
Order Entry;
Processes orders from customer to Seller (like Aliexpress, Oberlo, Dropified, and Upinus);
Arrange proper billing and delivery;
The order confirmation (including expediting deliveries);
Shipment tracking;
Returns processing and replacement.

Inventory and Admin Support:
Monitor and maintains records of the number of stocks. Reconciles discrepancies in inventories;
Provide support to the Manager/ Supervisor's daily office needs.
Data entry and other admin works

Chat Support
Maintain the Online Chatting platform like Telegram
Manage a Community of chatters with 75k members
Making sure that the team provides awesome services to the community

I am dedicated to providing excellent customer service and the ability to create solutions and deliver results to keep customers loyal to your brand.

With almost a decade of experience, I always put customers at the center of everything that I do and I am committed to producing the best results.

I believe that my experience has honed skills in email management, time management, customer service, as well as negotiation and problem-solving skills. I am organized, teachable, and easy to deal with.

I am eager to help and look forward to being of service to you just shoot me a message.