My value proposition is that I will be your secret business or work-life weapon.
I am a trained Virtual Assistant from the African Leadership Academy, an institution well known for producing talented Virtual Assistants. With over 6 years in product management and 15 years in Customer service, I have built a reputation as a product manager with a difference. My colleagues referred to me as a hands-on product manager who thrives on optimizing operational processes and championing excellent customer service.
I am skilled in organisation, problem solving, communication, Google workspace, calendar/inbox management, scheduling, internet research, data entry. My strongest asset is in my ability to optimize processes, collaborate, build teams and handle administrative tasks with little or no supervision. I have a proven track record in training, mentoring and building cross-functional teams that are customer-focused.
My successes include
-Launch of money transfer products on my organisation platform.
-Championing positive customer experience through collaboration with stakeholders; motivation of team members; expert analysis of information from feedback; investigating root cause of customer complaints & taking corrective action and timely communication.
-Initiating & collaborating with IT and Operations team to design and launch the Upload manager that reduced reconciliation roadblocks and loss of revenue to 0%.
-Initiating & Collaborating with Operations to design and launch the automated settlement software that reduced transaction processing time by 95%.
-Improving and optimizing the productivity of the Customer Support Center to 95% through training; organised documentation; proper filing and inventory; timely reconciliation & report delivery.
-Training/mentoring colleagues, stakeholders, team members and front line associates as well as attending to Customers queries/complaints.
Competencies: Process improvement, communication, collaboration, product life cycle management, G-Suites/MS Suites.
Work Terms
Payment terms is weekly.
Communication mode is whatsapp, email or zoom.
I am available for any clients working hour.
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