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Skills

  • Customer Service
  • Email Support
  • Active Listening
  • Appointment Setting
  • Asana
  • Chat Support
  • Cold Calling
  • Communication Skills
  • Conflict Resolution
  • Customer Support
  • Freshdesk
  • Google Workspace
  • Jira
  • Management
  • Microsoft Suite

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Services

  • Exceptional Customer Service

    $7/hr Starting at $350 Ongoing

    Dedicated Resource

    With over 5 years of experience in customer support, I specialize in delivering fast, reliable, and friendly assistance to customers across various industries, including E-commerce, Fintech, and SaaS...

    Active ListeningAppointment SettingAsanaChat SupportCold Calling

About

Delivering Unmatched Customer Support with Expertise in Sales, Lead Generation and Appointment setting

I have extensive experience in handling customers via all channels covering both technical and non-technical aspects. When it comes to phone support, I am proficient in using VoIP systems and call management software to efficiently handle inbound and outbound calls. I excel at troubleshooting technical issues, guiding customers through step-by-step solutions, and escalating complex problems to higher support levels when necessary. Additionally, I have expertise in logging call details and customer interactions into CRM systems for accurate record-keeping and follow-ups.

I am experienced in using ticketing systems like Freshdesk, Zendesk, and Salesforce to manage and prioritize customer inquiries, and I have the ability to draft clear and concise messages, providing detailed responses to customer questions and resolving issues effectively. Furthermore, I am proficient in creating and updating knowledge base articles and FAQs to assist customers in self-service.

For chat support, I am proficient in using live chat platforms like Intercom, Live Chat, and Tawk.to for real-time customer support, and I am skilled in handling multiple chat conversations simultaneously while maintaining high service quality and responsiveness. I also have the ability to use pre-defined scripts for common issues, while providing personalized assistance for unique customer problems.

On the non-technical side, I possess excellent listening skills to understand customer concerns fully and respond appropriately, and I have the ability to empathize with customers, ensuring they feel heard and valued, which helps in building rapport and trust. I communicate clearly and patiently, especially when dealing with frustrated or confused customers, to ensure they understand the solutions provided.

Moreover, I have strong analytical skills to diagnose issues quickly and provide effective solutions, and I can think creatively and use available resources to resolve issues that may not have straightforward solutions. I ensure timely follow-up on unresolved issues to keep customers informed of progress, and I collect and act on customer feedback to improve service quality and customer satisfaction.

Finally, I am also an experienced marketing professional specializing in lead generation, email marketing, paid advertising, and digital marketing strategy. I have worked in various industries, including e-commerce, fintech, and web design, helping businesses grow their online presence and drive conversions. My expertise includes using tools like GoHighLevel, Mailchimp, Apollo, Hunter, Facebook Ads, and Google Ads to execute and optimize marketing campaigns.

In my previous roles, I successfully launched targeted cold outreach campaigns that generated high-quality leads, optimized email marketing sequences to improve open and conversion rates, and managed paid advertising campaigns that resulted in increased ROI.

Work Terms

Hours of Operation: Monday to Friday: 8:00 AM to 5:00 PM (WAT)
Saturday: 9:00 AM to 1:00 PM (WAT)
Sunday: Closed (Relative to change)

I prefer hourly or fixed payment.

Preferred communication style: Blink, WhatsApp, email, slack, Microsoft team

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