customer service, customer relations, freight operations, staff training, report operations, account management, critical thinking, call triaging.

Hello there! I'm a dedicated and personable Customer Service Representative with a passion for delivering exceptional service and creating positive customer experiences. My professional journey has equipped me with the skills to handle diverse customer inquiries, provide effective solutions, and maintain a friendly and approachable demeanor.

With 7years of experience in customer service, I have honed my communication skills, problem-solving abilities, and knack for turning challenging situations into opportunities for customer satisfaction. My previous roles have allowed me to develop a deep understanding of customer needs and a proactive approach to meeting and exceeding expectations.

In my most recent position at EXP Ghana, I successfully managed a high volume of customer interactions, consistently achieving a 85% satisfaction rating. I take pride in my ability to navigate complex issues, providing customers with clear and concise information while ensuring a positive resolution.

Integrity is at the core of my professional philosophy. I believe in transparent communication and building trust with customers. I approach each interaction with empathy, understanding that behind every inquiry is a unique individual with distinct needs. I'm committed to upholding the values of the companies I work for and ensuring that every customer interaction reflects positively on the brand.

Outside of work, I'm an avid sports enthusiast. Whether it's lawn tennis or swimming, I've found that my passion for lawn tennis enhances my ability to connect with people. It has taught me patience, creativity, and the importance of adaptability qualities that prove invaluable in the dynamic world of customer service.

One memorable experience that highlights my commitment to customer satisfaction occurred when a customer wanted a specific service and my team delivered the wrong service making the customer very furious and agitated. In this situation, I went above and beyond to ensure a customer's issue was not only resolved promptly but also exceeded their expectations. This experience reinforced my belief in the power of genuine customer care and the impact it can have on customer loyalty.

As a Customer Service Representative, I am eager to bring my expertise, enthusiasm, and dedication to your team. I look forward to contributing to the continued success of your company by providing exceptional service and fostering positive customer relationships. Let's create outstanding experiences together.

Work Terms

MON - SUN/ 12:00 NOON - 21:00

PAYMENT TERMS: PAYPAL

PREFERRED COMMUNICATION STYLE : WHATSAPP

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