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Skills

  • Analytics
  • Customer Service
  • Data Analysis
  • Data Management
  • Email Services
  • Phone Support
  • Process Design
  • Salesforce
  • Ticketing Software

Services

  • Data Analyst

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I started as a data analyst and worked as a medical claims processor. Now I am a Customer Care Representative where I handle emails, chats and calls. I am also an auditor to investigate any errors in...

    AnalyticsCustomer ServiceData AnalysisData ManagementEmail Services

About

Customer Care Team Lead - Claims Analyst - Musician

An experienced customer care agent with recent role of being a team lead of the 30 agents. Held responsible for over-all reporting, workforce management, coaching, scheduling time offs, payroll management, auditing, coaching and mentoring.

Started as a Claims Analyst for health insurance claims in US and Canada then transitioned to being a Customer Care Agent to assist with starting a customer care department in Manila, PH which is not consisting of a total of 60 agents.

Also became a transcriptionist as a freelance job as well as a piano teacher and wedding singer during free time.