Business Writer, Business Analyst, Marketing Analyst, Operations Head
Personal Edge
• Business Writing / Research (Business Plans, Financials, Marketing Strategy, Feasibility)
• Operations Quality Analyts, Supervisor, and Manager
• Written and spoken American, British and Australian languages
• Certifications: Call Center 101, Staff Management and Training, Conflict Resolutions, and Corporate Workforce Dynamics
Business Writer
• Prepare reports, such as sales proposals, for a business development
• Write reports about internal projects like re-engineering, parts of annual financial
• Reports, business plans, or strategic plans
• Explain facts about the business for audiences who may need background
• Information in order to understand the proposal, plan, or report
• Develop leads based on current economic events
• Seek out and set up interviews with people who have information on each story
BPO (Business Process Outsourcing)
• Customer Service Representative (Pioneer Representatives) - May 2010
• Quality Assurance Analyst (Pioneer Batch) - May 2010 – June 2010
• Tier 1 Operations Supervisor (Technical Support and General Operations) - June 2010 – November 2010
• Tier 2 Operations Supervisor (Supervisory Escalations) - November 2010 – January 2011
• Tier 3 Operations Supervisor (Managerial Escalations) - January 2011 - December 2013
• Corporate Auditor (Cebu, Dumaguete and Miami Qualfon Centers) - December 2013 - February 2013
Work Terms
Flexible and in accordance to client request