Transforming Ideas into Dynamic Digital Experiences with Expertise and Care.
As a Colombian with over a decade of experience in customer service, logistics, and sales, my journey has been shaped by my passion for helping others and my desire to create impactful experiences. I started my career in Bogotá, where I honed my skills in customer relations and developed a keen eye for detail while coordinating logistics for various companies.
My dedication to delivering exceptional service led me to Sydney, Australia, where I further expanded my expertise in e-commerce and support roles. During my time there, I not only honed my professional skills but also improved my English proficiency while immersing myself in a multicultural environment. This experience enriched my understanding of diverse perspectives and allowed me to connect with clients and colleagues from various backgrounds.
After my time in Sydney, I recognized the growing demand for online solutions and decided to dive into web development and e-learning. I dedicated myself to learning new skills, including custom WordPress design and LMS configuration, which allowed me to blend my technical abilities with my background in customer service.
My core values revolve around adaptability, creativity, and commitment to quality. I believe that every project is a collaboration, and I strive to understand my clients' unique needs to deliver tailored solutions. In my free time, I enjoy exploring new cultures through travel, diving into books on personal development, and experimenting with cooking recipes from around the world. These experiences fuel my creativity and inspire me to bring fresh ideas to every project I undertake.
Ultimately, my mission is to empower businesses and individuals by providing innovative web solutions and exceptional customer support that not only meets but exceeds expectations. I am excited to continue this journey, helping others succeed in the digital landscape while fostering meaningful connections along the way.
Work Terms
Hours of Operation:
I am available to work from Monday to Friday, 9 AM to 5 PM (your local time zone). I am flexible with scheduling and can accommodate specific project needs, including some weekend availability if required.
Payment Terms:
My preferred payment method is through Guru’s secure payment system. I require a 50% upfront deposit for projects exceeding $500, with the remaining balance due upon project completion. For smaller projects, full payment is expected upon completion.
Preferred Communication Style:
I believe that clear communication is vital for project success. I prefer using instant messaging (e.g., Slack or WhatsApp) for quick updates and discussions. Regular check-ins can be scheduled via calls to ensure alignment on project progress and any adjustments needed.
Feedback and Revisions:
I value client feedback and include two rounds of revisions in my service. Additional revisions can be negotiated based on project scope.
Availability:
I will keep you informed about my availability and any potential time off in advance to ensure seamless project management.