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Skills

  • Customer Service
  • Data Management
  • Email Services
  • Management
  • SAP
  • Chat Support
  • Customer Satisfaction
  • Lead Generation
  • Order Entry
  • Order Management
  • Outbound Sales
  • Performance Engineering
  • Phone Support
  • Process Design
  • Purchasing Management

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Services

  • Customer Support Specialist

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    * Verification of Inbound and Outbound Sales Orders * Provided excellent customer satisfaction through efficiency in products-related complaints, faxed orders and quote requests via chat, email ...

    BillingChat SupportCollectionsCustomer SatisfactionCustomer Service

  • North America SAP and STEP Master Data A

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    *Creation, maintenance and analysis of all SAP operational material master data to ensure that highest levels of accuracy are consistently achieved * Works on Engineered -To-Order BOM & Routing determined...

    Chat SupportCustomer ServiceData ManagementEmail ServicesLead Generation

  • Senior Order Management Representative

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    * Provided support to the team as the Subject Matter Expert (SME) and assisted the Team Lead in maximizing the team’s potential * Identified and lead process improvement opportunities, ensuring SLAs and...

    AnalyticsBuilding MaterialsContent WritingCreativeData Management

  • Order Entry Specialist

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    * Over 5 years experience in Customer Service with competency in SAP * Provided hands-on training and assistance to more than 25 Order Entry agents with direct intervention and mentoring in SAP

    Order Entry

  • Customer Service Representative

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    * Provided excellent customer satisfaction via Outbound Calls through efficiency in products-related concerns, orders and quote requests * Handled Outbound calls for Customer Master compilation...

    Customer SatisfactionCustomer ServiceLead GenerationOutbound SalesPhone Support

About

I have more than 10 years experience the Business Process Outsourcing involved in Master Data, Order Entry, Management and Customer Service. I've worked across departments, group and corpor

* Over 10 years experience in SAP, Customer Service, and Order Management with competencies in:
SAP Material Master and STEP, GetPaid/SSP Disputes, Email/Chat Support, efficiency in products-related complaints, training and recruitment.
* More than 10 years experience in building relationship with global clients and team members
* Able to assess needs and provide tools to resolve difficulties, enhance learning, and improve
performance