I’m a skilled Call Center Agent, Virtual Assistant, and Customer Service Representative. I help businesses deliver excellent customer support, manage administrative tasks, and create smooth
Hi,I’m Cynthia Chidera, a dedicated and resourceful professional with proven expertise as a Call Center Agent, Virtual Assistant, and Customer Service Representative. With a deep passion for creating seamless client experiences, I bring not just technical skills to the table—but heart, reliability, and a results-driven mindset.
I recently completed an intensive 6-month Call Center Agent training at Remote Edge Academy, where I sharpened my communication techniques, problem-solving strategies, and customer support skills. But beyond certifications, what truly sets me apart is how much I genuinely care about the people I serve and the businesses I support.
As a Virtual Assistant, I specialize in managing administrative tasks, organizing schedules, handling emails, and providing back-end support that keeps things running smoothly. I’m highly adaptable, tech-savvy, and comfortable with tools like Google Workspace, Microsoft Office, CRMs, Trello, and more. Whether you're an overwhelmed entrepreneur or a growing business, I’m here to bring calm to the chaos.
In my role as a Customer Service Representative, I understand the importance of empathy, clear communication, and quick resolution. I listen actively, respond professionally, and always aim to turn frustrated customers into loyal advocates. My goal is to leave every customer interaction better than I found it.
What you’ll get when you work with me:
A calm, confident voice behind your brand
A self-starter who doesn’t wait to be told what to do
A friendly team player with a proactive, can-do attitude
Someone who respects your time, your clients, and your goals
Whether it’s handling high volumes of calls, managing inboxes, solving customer issues, or just being that dependable right-hand support—I'm here to help lighten your load. I believe great service isn’t just about solving problems—it’s about building trust, one conversation at a time.
Let’s work together to make your business shine—one call, one message, and one satisfied customer at a time.
Work Terms
40hrs/week, $10 to $30 per hour, phone calls/texts