As a seasoned General Manager with 22 years of experience in the retail bookshop industry, I bring a wealth of expertise and skills to the table. My top skills include:

Customer Service: I have a proven track record of delivering exceptional customer service, ensuring customer satisfaction, and fostering long-term customer relationships. My ability to understand and meet customer needs has consistently driven sales and customer loyalty.

Team Leadership: With extensive experience in managing and leading teams, I excel in motivating and guiding staff to achieve their best performance. My leadership style is collaborative and supportive, promoting a positive and productive work environment.

Operational Efficiency: I have a strong background in streamlining operations to enhance efficiency and productivity. My strategic approach to process improvement has resulted in significant cost savings and improved service delivery.

Services Offered:

• Customer Support: I provide prompt, courteous, and effective support via email, chat, or phone, ensuring that customers' inquiries and issues are resolved efficiently and to their satisfaction.
• Relationship Building: I excel at building and maintaining strong relationships with customers, fostering loyalty and trust. My approach is personable and professional, ensuring a positive experience for every customer interaction.
• Problem Resolution: Skilled in handling customer complaints and issues, I can de-escalate situations and find solutions that meet both the customer's needs and the company's policies.

• Data Entry: I am highly proficient in entering data accurately and quickly into various systems, ensuring that information is up-to-date and error-free. My attention to detail guarantees that all data is meticulously checked and validated.
• Documentation and Filing: I excel in creating and maintaining organized documentation systems. This includes digital filing systems where records are categorized and stored securely for easy retrieval.

• Administrative Support: I can handle various administrative tasks such as scheduling appointments, managing calendars, and organizing meetings, ensuring your day-to-day operations run seamlessly.
• Email and Communication Management: I manage email correspondence, ensuring timely responses and organizing emails for easy access and follow-up. This helps maintain clear and efficient communication channels.
• Social Media Management: I can help manage your social media accounts by scheduling posts, responding to inquiries, and monitoring engagement to enhance your online presence.

Outside of my professional life, I have a deep love for books and enjoy reading across various genres. I am also interested in continuous learning and personal development, always seeking new knowledge and skills

Work Terms

Hours of Operation: Monday to Saturday 8:00 pm to 10:00 pm.