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Skills

  • Customer Satisfaction
  • Customer Service
  • Customer Service Management
  • Customer Service Operations
  • Management
  • Process Improvement
  • Project Management
  • Sales
  • Training & Coaching Industry

Services

  • Operational Manager/Project Manager

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    My main experience comes from the Customer Support area, whether Pre-Sales or Post-Sales. I am skilled in People Management and Service Delivery for KPI achievment. I am a big fan of think outside of...

    Customer SatisfactionCustomer ServiceCustomer Service ManagementCustomer Service OperationsManagement

About

Service delivery through employee and customer satisfaction.

I have experience working as a technical customer support agent for 2 top companies (Yahoo! and Samsung), working as a Trainer for 2 years, and for the last 2 and half years I have been working as a Quality and Training Manager. My main areas of expertise are Quality Management including Customer Satisfaction management, people growth and management, process management including re-design and waste management, and i am a big fan of thinking outside of the box and use an creative approach for problem solving. I am currently working as an Operational Manager, in charge of a Global Support account, working from 3 different locations on 3 Continents with 120 support positions, supporting all languages, while client relationship is maintained by working directly with the company's HQ, in Korea.

Work Terms

Work hours should be dividable unevenly throughout the day, and to remain subject to my availability, as much as possible.