I have five-year experience as a customer service representative for a US VOIP Company. My experience working in the BPO industry has taught me a great deal about dealing with customers and I have learned to understand and resolve their different issues effectively.
As a virtual assistant, I have experience working for an eCommerce brand. My duties include customer support (Zendesk,Freshdesk,and Zoho Mail), social media management (post and answer comments on facebook as well as handling private messages in Skype, Twitter, and Facebook ).
Generate reports using Xporter Data Export Tool, send shipping confirmation and order notification to customers using MassFulfill, Import products from AliExpress to Shopify using Oberlo or Dropified (formerly known as shopified), and answer PayPal and Stripe disputes.
I am proficient in using the following tools: Microsoft Office, Google Products, Mail Chimp, Buffer, Canva, Snagit, and Zendesk.
Work Terms
I can dedicate 40 hours per week for your job and my daily hours are negotiable. I accept payments through paypal and transferwise.