Crafting Words, Creating Worlds: Your Vision, My Expertise

Hello! Davine here, a creative content and technical writer with a rich background in customer service and a current pursuit of a master’s degree. My journey is a blend of hands-on customer interaction, meticulous writing, and academic rigor—all converging to deliver exceptional content that informs, engages, and inspires.

Starting as a customer service agent, I was immersed in an environment where clear communication and empathy were paramount. Each interaction was a learning experience, teaching me to:
Listen Actively: Understanding customer concerns and needs was crucial. This skill now translates into understanding the target audience for my writing, ensuring that each piece resonates with its intended readers.
Communicate Clearly: Breaking down complex issues into understandable solutions was a daily task. This ability is essential in my technical writing, where clarity and simplicity are key.
Empathize and Connect: Building rapport with customers required genuine empathy and the ability to see things from their perspective. This human touch is what makes my creative content relatable and engaging.

Transitioning into writing, I brought these skills with me, enhancing my ability to create content that is not only informative but also engaging and accessible. Here’s how my experience as a customer service agent enhances my writing:
Customer-Centric Approach: My background ensures that I always put the reader first, whether I’m crafting a blog post, a product description, or a user manual. I strive to address their questions, solve their problems, and keep them engaged.
Technical Precision: In customer service, I frequently dealt with technical products and services, explaining them in layman’s terms. This experience is invaluable in my technical writing, where I distill complex information into clear, concise documents.
Problem-Solving: Every piece of writing, whether creative or technical, starts with understanding a problem or need and addressing it effectively. My problem-solving skills ensure that my content is always relevant and useful.

Pursuing a master’s degree while working has been a journey of growth and discovery. My studies have further honed my research and analytical skills, enabling me to:
Research Thoroughly: Academic work requires rigorous research and critical analysis, skills that are directly applicable to writing in-depth articles, white papers, and technical documentation.
Think Critically: My studies encourage a deeper level of thinking, allowing me to approach content creation with a strategic mindset, ensuring each piece not only informs but also drives engagement and achieves goals.
Stay Updated:

My combined experience as a customer service agent, writer, and student equips me with a unique skill set that blends empathy, clarity, and expertise

Work Terms

Services Offered:
• Creative Content Writing: Blog posts, articles, social media content, newsletters, and storytelling.
• Technical Writing: User manuals, product guides, white papers, technical documentation, and tutorials.
• Copywriting: Website copy, product descriptions, landing pages, and advertising copy.
• SEO Content: Keyword research, SEO optimization, and content strategy.
Rates:
• Hourly Rate: $10 per hour (suitable for ongoing projects and detailed technical documentation).
• Project-Based Rate: Custom pricing based on project scope and complexity (best for large projects or long-term engagements).
Working Hours:
• Availability: I am available for freelance work Monday through Friday, 9 AM - 6 PM (local time).
• Response Time: I aim to respond to inquiries within 24 hours.
Turnaround Time:
• Short Articles/Blog Posts: 3-5 business days.
• Long-Form Content (e.g., white papers, eBooks): 7-14 business days, depending on the length and complexity.
• Technical Documentation: Turnaround time will be discussed based on the project’s scope.
Revisions:
• Included Revisions: Each project includes up to two rounds of revisions to ensure your satisfaction.
• Additional Revisions: Any further revisions beyond the included rounds will be charged at my hourly rate.
Confidentiality:
I respect the confidentiality of all client information and am willing to sign a Non-Disclosure Agreement (NDA) if required.
Communication:
• Preferred Methods: Video calls, or messaging apps.
• Regular Updates: I provide regular updates on project progress to ensure we stay aligned with your expectations.
Content Ownership:
Upon full payment, you retain all rights to the completed content. I do not claim any ownership of the work produced for you.
Cancellation Policy:
• Notice Period: Please provide at least 7 days' notice if you need to cancel a project.
• Cancellation Fee: Projects canceled after work has commenced will incur a fee for the work completed.