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Skills

  • Administrative Assistant
  • Article Writing
  • Business Rules
  • Creative
  • Macro
  • Process Design
  • Report Writing
  • Software Development
  • Workflow Management
  • Zendesk

Services

  • Zendesk configuration and development

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Zendesk administration, configuration and development. From the initial set up of triggers, business rules, views, macros, tags, support articles and reporting to the on-going maintenance and continual...

    Administrative AssistantArticle WritingBusiness RulesCreativeMacro

About

A highly organised, proactive problem solver with expertise in omni-channel customer support solutions,  help centre content creation and development and business/requirements analysis

Experienced professional with over 8 years in the financial services, pharmaceutical and energy industries  from large multinational organisations to start-ups and small business enterprises with a BSc (Hons) in  Construction Management from Anglia Ruskin University.  A highly organised, proactive problem solver with expertise in omni-channel customer support solutions,  help centre content creation and development and business/requirements analysis with proficient skills in  presenting, sales and business development, project management, document creation and report writing.