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Skills

  • Training
  • Blog Writing
  • Content Writing
  • Customer Service
  • Program Management
  • Software Development
  • Web Content Writing
  • Web Development
  • Writing

Services

  • Training Development

    $40/hr Starting at $25 Ongoing

    Dedicated Resource

    Does your current training protocol need refreshing? Do you need to start from scratch and develop a training/on-boarding program that retains happy employees? I have done both for contact centers of...

    Program ManagementSoftware DevelopmentTraining

  • Expert Customer Service Blogger/Writer

    $40/hr Starting at $25 Ongoing

    Dedicated Resource

    Need blog or web content on the subject of call centers or customer service best practices? You found me, let's talk.

    Blog WritingContent WritingCustomer ServiceWeb Content WritingWeb Development

  • Mindfulness can change your workplace!

    $40/hr Starting at $25 Ongoing

    Dedicated Resource

    Mindfulness has found its way into the workplace and companies are improving customer and employee satisfaction dramatically! I can show you how!

    Training

About

Proven Customer Service Leader - Writer/Blogger

I have over 25 years experience managing call centers. Inbound and outbound, customer service and sales. I have designed training protocol, served on Strategic Planning Committees, written numerous articles for industry publications and blogs.
My concentration is on Employee Engagement and creating a winning culture that organically translates into more satisfied customers! I also have extensive experience in contact center expansion, taking several call centers from 6-8 agents to 40 by developing hiring and training strategies.
I am a keynote speaker, guest writer and consultant, focusing on using mindfulness in the workplace.

Work Terms

8:00am - 5:00pm PST