Banner Image

Skills

  • Customer Support
  • Management
  • Processing
  • Reports
  • Technical Support

Services

  • sr.technical / customer support engineer

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer...

    Customer SupportManagementProcessingReportsTechnical Support

About

Sr,technical support engineer having 3.5 years experience in proviing remote support for us customers

RESUME

Mobile: 09032464904
Deepthi.Rambhatla Email: deepthi101088@gmail.com

To work in a challenging environment that provides me an opportunity to utilize my skills while contributing creative solutions for the advancement of the organization at the same time help in my professional carrier growth.

Work Experience
• Working for Selectsys india pvt ltd as technical support engineer(Nov2012- Oct2013)
• Worked for Wipro InfoTech as a technical helpdesk coordinator(2012)
• Worked for MEXUS Education pvt ltd as a senior MEXUS Expert (2011 -2012 )
• Worked for JETKING info train pvt ltd as Hardware and Networking Trainer (2010 – 2011)

Roles

• Providing remote support to the users
• Trouble shootings of outlook issues
• IE trouble shootings
• Network printer ,MS Lync ,communicator issues
• Configuring office 365 and trouble shootings
• Solving the technical issues remotely / on floor
• Need to take care of the network (LAN)
• Server administration and system administration
• Trouble shooting the network and system problems
• Providing training on latest software
• Implementing the new hardware
• Backup and updating the data
• Upgrading myself with latest technologies

Educational Qualification
• B.com from Allagapa University 60% (2006 - 2009)
• Diploma in Mechanical from APT, Kakinada with 59% (2003 - 2006)
• SSC from Aditya Public School with 69% (2002).

Technical Qualification
• Hardware & Networking Engineering from JETKING (2009 – 2010)


Certification
• 70-640 MCTS Windows 7 Configuration.
• 70-640:TS: Windows server 2008 Active Directory Configuration

Hardware Skills:
• Assembling & Disassembling the Desktop PCs
• Updating & Rollback drivers
• PC Troubleshooting
• Network Printer and scanner troubleshooting
• Over all A+ concepts

Desktop Administration
• Installing System & Application soft wares
• Creating, Deleting, Formatting & Managing partitions
• Parental Controls

Work Terms

can work 24/7 according to the client requirement.

Browse Similar Freelance Experts

Technical Support Specialists

Management Experts