Virtual Assistant, Virtual Customer Service Representative, Bookkeeping
Hello!
My name is Delican Obare, a passionate Virtual Customer Service Representative with over ten years of experience in the banking sector. With a strong background in effective communication and a natural empathetic approach, I thrive on resolving issues and providing exceptional support. I am driven by my values of helping others and fostering positive experiences, and I take great satisfaction in turning challenging situations into positive outcomes.
In deaing with customers, especially frustrated clients, my strategy is centered around calm, patient, and empathetic communication. I prioritize actively listening to understand the root of their concerns, validating their feelings, and offering sincere apologies for any inconveniences. Through clear, concise, and respectful communication, I work diligently to de-escalate situations, provide timely solutions, and set realistic expectations. My goal is always to demonstrate genuine care and dedication, ensuring that each client feels heard, respected, and satisfied with the resolution.
As a CPA-trained accountant with exceptional bookkeeping skills, I possess a keen attention to detail and strong analytical abilities. My background in finance and accounting empowers me to comprehend complex issues and deliver precise, effective solutions with confidence and expertise.
My experience in banking operations and customer service is highly relevant to virtual assistance roles, as it has equipped me with the skills to handle diverse client needs, manage sensitive information, and ensure operational efficiency.
Let's connect and see how I can assist you in achieving a seamless and positive service delivery experience!
Warm regards,
Delican
Work Terms
Flexible Hours
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