A trilingual Digital Marketer and Artist

I Have been working in the field of customer care for 6 years in various
departments and gained so many experiences. With my experience assessing customer needs and desires, researching airline /accommodation/answering ongoing customer questions to resolve
issues and concerns, my background has prepared me to excel in this role.
Backed by superior communication and multitasking capabilities, I excel at dealing with customer’s need through social media platforms —as well as offline communication —to achieve outstanding customer
experiences and optimize repeat and referral business.

About my education:

* Udacity
Digital Marketing nano degree 2020 – 2021

- Gain an understanding of Social media importance
- Creating content marketing and publish it on different platforms such as Facebook - Instagram and Linkedin
-Learn to create Email marketing, evaluate and choose appropriate techniques to achieve smart objectives
-Developing knowledge about freelancer work * Earn familiarity with the different freelance known websites

*SYE
English Language and Literature/Advanced Level 2020 – 2021

- Learn complex grammar structures and how to use them through the context
-Learn phrasal verbs & Idioms & Expressions * Write articles to improve the writing skills
- Learn to speak confidently through different types of discussion
- Learning a lot of useful skills that are related to business such as Problem-solving, communication skills, and technical skills

MAKI Spanish Center
Spanish Language and Literature 2017 – 2021

*UNICAF
Strategic Planning & KPIs 2020 – 2020

AUC - School of Continuing Education
Career Certificate Course Field Of Study Professional Human Resources 2017 – 2019

Cervantes del Cairo Spanish Language and Literature 2010 – 2014

Ain Shams University
Bachelor's degree field Of study English Language and Literature 2006 – 2010

Work Terms

Digital Marketing

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