Experienced communication skills. Experienced instructional skills.

Balance, asymmetry, layout and design, both on paper and applied to my environment have always been strong suits for me



M.Ed., Education, Professional Studies
University of Minnesota, Minneapolis, MN, 2005
B.S., Business Management
National American University, Bloomington, MN, 2000
Magna cum laude; Who’s Who 2000
A.A., Liberal Arts
Normandale Community College, Bloomington, MN, 1981; Dean’s List

TRAINER • COORDINATOR • SUPERVISOR • TEAM MEMBER

• Developed, planned, and organized a new nine-member centralized message center [ADC Telecommunications]
• Hired and trained center operators
• Analyzed effectiveness of daily operations, developed operating procedures, monitored center performance

• Planned, organized, and directed the operations of the word processing center [Northwestern National Bank]
• Interviewed, Hired, Trained Supervised, and counseled 15-30 full time employees
• Developed seminars and Trained employees in department functions
• Wrote and implemented work instructions for office operations
• Wrote system design documentation [Electronic Data Systems]
• Researched data; Coordinated document production from inception to distribution
• COLLEGE INSTRUCTOR • COMMUNITY EDUCATION INSTRUCTOR
• Develop Coursework and Taught English at South Louisiana Community College; University of Louisiana at Lafayette; managed the instruction and assessment of 75+ students a semester
• Taught Technical Communications, Organizational Communication; Speech Developed course materials at National American University; Remington College
• Developed Instructional guide for all instructors and students
• Designed, developed, and taught detailed courses in management preparation and gardening