BPO Professional

Thank you for taking the time to review my profile. I have been a BPO professional since 2005. Through my education and years of work experience, I have developed high levels of competency in Technical Support, Customer Service, Project Management, Leadership, Data Analysis, performing numerous administrative and managerial tasks independently, MS Office software, research and data entry. I am also very comfortable communicating and writing both professionally and casually in the English language.

One of my favorite projects that I have been a part of was leading a team of almost 500 people providing customer support for one of the largest telecommunications company in Canada. I was instrumental in delivering a customer satisfaction rating of 92% by establishing a culture of coaching and accountability. I am also responsible for an annual revenue of USD 10M by making sure operational costs are kept at a minimum while maximizing revenue opportunities.

I would like to join a company that is looking for someone ready to work full time and that has passion for every job/task they are assigned. I work well with one person, small teams and large teams. My past employers and colleagues have told me they always appreciated that I was on time and my assignments were complete and done with quality. They also appreciated my willingness to offer help in anyway.

When I’m not working I enjoy mixing music, cooking and traveling. My hope is to join a company that I can be with for a very long time and become a valued member of the team.

Work Terms

I'm open to working business hours from any location in the world.
I can receive payments via Skrill, Paypal and bank transfer.
You can always contact me via email and mobile phone.