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Skills

  • Administration
  • Copywriting
  • Customer Service Management
  • English Language
  • English Teaching
  • HR Operations
  • IELTS Teaching
  • Leadership Development
  • Learning Management System
  • Management
  • Pos System
  • Resume & CV Writing
  • Sales
  • Sales Training
  • Trainer

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Services

  • Corporate & Retail Training, Teaching

    $15/hr Starting at $100 Ongoing

    Dedicated Resource

    Conducting Corporate Training programs on - Sales skills, Product knowledge, Customer Service Excellence, Soft skills, Professional & Leadership skills, Technical Skills & functional skills. Spoken English...

    AdministrationCopywritingCustomer Service ManagementEnglish LanguageEnglish Teaching

About

Dynamic Retail management professional, Certified Trainer, English Teacher, HR, and Learning and Development Manager , Customer Service Guru

I am a dynamic and goal-oriented Retail management professional, Certified Trainer, English Teacher, HR and Learning and Development manager , Customer Service Guru with over 20+ Years experience.
PROJECTS:
• Instrumental in program managing the Young Emaratis (YES TO WORK – ACTVET, Abu Dhabi Government) retail training program from 2010-2019, showcasing a commitment to talent development and education.
• Pioneered the establishment of Store of Excellence (SOE) stores across all territories, imparting operational expertise to GCC Management through training in the Centre of Excellence.
• Integral core team member of Store of the Future (SOTF) projects in IBN Battuta Mall Dubai, UAE driving operational excellence and effectively training entire store teams.
• Trained entire store team in the Store of the Future in Doha festival City, Doha Qatar.
• Recognized for contributions to workplace satisfaction, received Great Place to Work (GPTW) awards for the years 2018-2019.
SKILLS:
 Conducting Corporate Training programs on - Sales skills, Product knowledge, Customer Service Excellence, Soft skills, Professional & Leadership skills, Technical Skills & functional skills.
 Spoken English Teaching classes – Group & Individual
 Business English, IELTS Support, Leadership & Team management
 LMS E Learning platform / Copy writing, Translation, Resume writing.
 Customer Journey mapping and Charters for retail stores.
 Team Building, Coaching & Mentoring, Rewards & Recognition
 Induction, Orientation, Onboarding, Employee Welfare & Happiness Initiatives
 Talent Reviews, Performance Management, Listening Groups, Employee engagement
 Retail Store & Area operations management driving sales & profitability in Flagship stores
 Preparation of all Audits & Retail operation processes and SOP`s, Compliance & standards.

Work Terms

I am ready for Flexible working hours

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