DINESH ZALDEKAR
Goa, India
Experienced System Administrator with a focus on Deployments and DevOps, with 6 years of experience in managing and executing Technical operations and Customer Service for various industries. Skilled in building and managing customer relationships and developing effective solutions to improve customer experience. Proficient in troubleshooting, replicating issues, and providing support to both technical and non-technical stakeholders. Seeking an opportunity to utilize my technical skills in a challenging environment.
EXPERIENCE
Senior Technical Support
24-7 Intouch (Intouch CX)
(August 2022 - March 2023)
Provided technical support for a Home Security Project
Programmed sensors to the panel and troubleshooted issues
Helped fix problems over call and chat and decided whether a replacement was necessary
Worked with technicians in the field to verify everything was working by putting the system on test
Understood customers' requirements and helped them upgrade their existing system
Senior Technical Analyst
Brain Ice Solutions
(December 2019 - May 2022)
Led the technical team that successfully delivered new products on schedule and within budget
Set up infrastructure for the company
Delivered a successful hosting architecture for the company
Successfully handled and resolved 50-70 tickets/week
Reached out to potential customers and tried to convert them
Senior Executive Sales
KGISL
(July 2016 - August 2019)
Worked with major telco providers in the US, such as AT&T, Spectrum, Time Warner Cable, Hughesnet, Viasat, Xfinity, Cox, CenturyLink, etc.
Worked on inbound line
Helped customers transfer existing services or set up new home phone, internet, and cable services using their address
ADDITIONAL EXPERIENCE
4+ Years working as a Freelancer on various projects, helping deploy projects and securing various Projects and Business websites and Hosting.
EDUCATION
Higher Secondary School Certificate
2016
Goa Board
Secondary School Certificate
2014
Goa Board
CERTIFICATES
Computer Hardware and Software Troubleshooting: Issued by Infotech Margao Goa - Completed in 2016
Ethical Hacking: Issued By Udemy : Certificate Number: UCIAW3WPBJ
Certificate Link
TECHNICAL SKILLS
Version control: GitHub, Git
Containerization: Docker, Docker-Compose, Docker Swarm
Scripting: Python, Shell Scripting, Bash Scripting
Cloud services: Microsoft Azure, AWS Core Services (EC2, RDS, Lambda, Elastic Beanstalk), Google Cloud Platform, Digital Ocean, Vultr, Alibaba Cloud
Infrastructure as code: Terraform on Azure, Azure provisions using ARM templates
Automation: Jenkins, Microsoft Power Automate
Monitoring: AWS CloudWatch
Identity and access management: IAM and role management using Azure Active Directory, RBAC-based access to users.
Customer relationship management: Salesforce, Zendesk.
Linux and Windows server administration
Networking fundamentals and troubleshooting
Virtualization techn
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