Your Trusted CRM and ERP Partner, Delivering with Utmost Commitment
Our diverse service portfolio includes End to end services for Salesforce.com CRM, Force.com, Appexchange Apps, Zoho CRM and NetSuite ERP.
- Established in 2009
- Key Partnerships - Salesforce, Oracle NetSuite, Zoho
- 110+ In-House Team
- 250+ Projects with 20+ Skills
- Recent Accolades: NetSuite Emerging Solution Provider
- Most trusted CRM and ERP partner in India
Our Expertise:
We have extensive expertise in Cloud Computing, SaaS Application Development, Deployment, Support, and Offshore Outsourcing. Our goal is to be the trusted partner that understands your business process and information technology needs, fostering long-term partnerships and mutual success.
Technology Expertise:
(1) Salesforce.com - Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Commerce Cloud, Salesforce CPQ, Data Cloud, Non-Profit Cloud, Force.com, Appexchange App Development.
End-to-end services for Salesforce.com includes Implementation, Customization, Integration, Ongoing Support and dedicated resources.
(2) Oracle NetSuite - NetSuite ERP Implementation, Customization, NetSuite Managed Support, NetSuite SRP Implementation, SuiteCommerce, NetSuite OpenAir.
(3) Zoho - Implementation and customization for Zoho CRM, Zoho CRM Plus, Zoho One. Zoho Ongoing Support, Zoho dedicated resources, Zoho Creator Application Development.
(4)SIVIO is an end to end Admissions & Student Engagement Platform For Education Institutes And it is developed on Salesforce.
Our Process: Salesforce.com, NetSuite and Zoho
Business process mapping & Requirements Gathering
Gap Analysis
Setup, configuration, Implementation
Customization
Training & Deployment
Post-deployment support for 1 week
Maintainance and Support
Founded: 2009
Work Terms
Engagement Options: We offer various engagement models for CRM and ERP maintenance and support services. Here are the options available:
Fixed price: We can submit a fixed price proposal if the scope of work and requirements are clearly defined. This Model is suitable for well-defined projects with clear requirements and limited scope changes.
T&M Material: We will bill based on the actual time and resources spent on the project. This approach is more flexible, allowing changes in project scope and requirements as the project progresses. It suits projects with evolving or uncertain requirements.
Hybrid: It combines both Fixed Price and T&M approaches. This model offers a balance of predictability and flexibility and is often used for projects with some well-defined components and others that may require more flexibility.
Dedicated Resource-Based Support: If you prefer dedicated expertise for your system, we provide the option to hire a dedicated administrator or developer. The dedicated resources work exclusively for the client for 160 hours per month and are managed and supervised by the client's team.
Adhoc support: For one-time ad hoc support needs, we are ready to assist the clients promptly.
Ongoing Monthly and Yearly Support: For ongoing support, we offer annual or monthly maintenance support packages with a minimum monthly commitment. We can offer the following ongoing Monthly/Yearly Support Packs for Salesforce, NetSuite and Zoho,
40 Hours/2 Months,80 Hours/3 Months,100 Hours/6 Months,120 Hours/12 Months,160 Hours/12 Months, Flexible Hourly Packs
Turnaround time: We guarantee a response within 8 business Hours
Working Hours: Daily 8 Hours, 40 Hours per week, 20 Days per month, 24*7 Support,
Support in Client Timezone and Custom Development Hours
Payment Terms: We operate under the Guru.com Safepay model, ensuring payment upon milestone delivery and acceptance.