Business & administrative operation, lead generation, customer service & business development

18 years of rich & insightful experience in managing customer relationship management with domain expertise in collections, customer care/retention, field verification & surveys for telecom & finance industry.
Proven skills in ensuring best CRM to ensure business continuity and goodwill.
Accountable for service delivery to client.
Ensuring CTQ Delivery & Business Continuity. Foreseeing continuous interaction with the clients to make sure that area of concern can be worked upon for improved service levels.
Responsible for managing operations & spearheading teams for excelling business targets.
Resolve issues on customer care, collections and working towards minimized delinquency rate.
Spearheading efforts to conduct various surveys in sync with the client’s requirements
Conduct process reviews for ensuring team’s strict adherence to the process parameters/systems.

Work Terms

10 to 12 hours available both in Eastern and Indian time zone (IST)