Customer Support \ Technical Support Adviser

? Inspired each and every team member to perform and produce their best.
? Control the AHT Of the Team ,
? Handle the Attrition &Shrinkage Percentage ,
? Give a Resolution For Technical Related Query From Our Valuable Customer ,
? Schedule the Week Off Roasters to Control the Shrinkage Percentage ,
? Totally 6 Times Achieve the Best Quality Team From Quality Department ,
? In charge the Overall South Circle Campaign ,
? Observe the Individual Performance & Give a output to Team ,
? Floor Walk to Increase the Answer Percentage to Avoid the ACD & IVR Calls ,

? Handle the Escalation Mails & Calls From ASC
? Keep On Tract the Service Status From L3 to L4 Sector,
? Motivate the Team to Achieve the Slot Target On Daily Bases
? Audit the Calls Share the FATAL & NON FATAL Calls Report to Team,
? Give the Pressure Where Required
? Communicate Updates Through a Outlook

Worked for the Job Portal (www.jobtardis.in, www.mrjalebi.com)
? Make a outcall to Jobseekers & Explain About Job Tools Convert into Sales
? Maintain the Prospect
? Keep On Follow Up the Calls Convert into the Sales
? Share the Email Monitor the Calls to FATAL Meet
? Convincing the candidate about the product and solving their grievances.
? Acting as a career advisor for the candidate.
? Handle the team Size of 08 Sales Associates
? Operation problem solving into the Team.