zendesk expert

3 years total experience working with zendesk. Worked and customized features of zendesk.
Help center
1. Worked on full customization of help center. We have full changed the look and feel of the site.
2. Localization of the help center with different languages.
3. Able to create a tree structure type format on zendesk. Zendesk limited to categories and sections. No multilevel hierarchy is available.
4. Created module to poste predefined formatted article for help center.
5. Using intermediate server implemented SSO feature. As zendesk do not allow to store big files.
6. Implemented file download using intermediate server and database. Database to store who downloaded the files.
7. Implemented article approval process for support agents. This is using tickets and help center.
Agents
1. Initial trigger, automation and SLA setup.
2. Worked with apps where zendesk do not allow mutiselect.
3. Created app to connect to salesforece to display contrat information for agents.
4. Worked with other external tools to connect vai app.
5. Implemented jira app.
6. Configure the organization, groups, users and views.
7. Custom triggers for customers as per request.
8. Ticket form and fields