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Skills

  • Client Issue Resolution
  • Computer Technician
  • Customer Service
  • Desktop Support
  • E Commerce
  • Help Desk
  • IT Service Management
  • Order Processing
  • Technical Support
  • Zendesk

Services

  • Service Desk

    $23/hr Starting at $1K Ongoing

    Dedicated Resource

    Imagine having an unwavering IT support solution available at your fingertips, 24/7. Always-On Support: Technical glitches don't respect office hours. Round-the-clock support ensures that your team has...

    Computer TechnicianDesktop SupportHelp DeskIT Service ManagementTechnical Support

  • Customer Support

    $15/hr Starting at $500 Ongoing

    Dedicated Resource

    Elevate your customer satisfaction game with our premium outsourced Customer Support service tailored specifically for e-commerce businesses and applications. We recognize the pivotal role exceptional...

    Client Issue ResolutionCustomer ServiceE CommerceOrder ProcessingZendesk

About

Head of Shared Support Center (24/7 Operations & Managed Support)

Shared Support Center Manager
- 24/7 IT Infrastructure Monitoring
- 24/7/365 Shared Service Desk support
- Microsoft365 Support Services
- Managed Desktop Services
- Server infrastructure management
- Application Operation services
- Supporting of Network infrastructure
- Optimizing and reporting

Good knowledge and everyday hands-on experience of JIRA, Confluence, Nagios, Cacti, Pingdom, N-Central, OMS, Azure, Microsoft 365, Continuum, Zoho, Kayako, Connectwise.

Work Terms

Supported models:
- Time and material
- Fixed price
- Full consulting model
24/7/365 delivery model available