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Skills

  • Business Services
  • Consultant
  • Customer Experience
  • Financial Services
  • Operations Management
  • P&L Accountability
  • Sales
  • Services Marketing
  • Strategic Partnerships
  • Team Development

Services

  • Business Consultation

    $100/hr Starting at $100 Ongoing

    Dedicated Resource

    Nearly 20 years experience leading global service operations, across all service disciplines. Broad business experience in both well established organzations and in faced-paced start-up environments...

    Business ServicesConsultantCustomer ExperienceFinancial ServicesOperations Management

About

Executive Leadership | Talent Builder | Innovative Revenue Generator | P&L Management | Service Operations

My professional experience has been primarily within med-device services, for both private equity and publicly traded companies. Within my career I have had direct responsibilities across all key service disciplines, with full P/L ownership and across teams as large as 120 members. I’m passionate about the services industry, and enjoy the positive impact the result of a great customer experience can have on an end user. In terms of team, I am especially effective at building and leading teams in a way that fosters connectedness, trust, and achievement.

After leaving the military, I was in the a med-device space for nearly 25 years, including through a couple of acquisitions, and that’s where I developed my strong passion for services. I started my career in field services but with great support and mentors along the way, I was given opportunities to successfully lead teams across several different service disciplines and geographies. During that time I honed my people management and leadership skills, developed strong strategic thinking skills, strengthened my financial management skills, developed my customer experience philosophy, and learned the importance of execution and delivering results.

I consider myself positive and optimistic, I like to get to know people personally to help build trust and connectedness, I like setting high bars and achieving results, I enjoy supporting others success, and am driven by strong core values.

Work Terms

Flexible hours and payment terms