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Skills

  • Administrative Assistant
  • Analysis
  • Communication Skills
  • Management
  • Process Improvement
  • Project Management
  • Training

Services

  • Quality Coach

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Service Quality Coach (Quality Analyst) Quality, Productivity and Analysis Department. Versatile, reliable and efficient with 8+ years experience supporting managers and executives in high paced environments...

    Administrative AssistantAnalysisCommunication SkillsManagementProcess Improvement

About

Service Quality Coach (December 2014 – March 2016)
Ingram Micro Philippines 12th F Three World Square 22 Upper McKinley Road, McKinley Hill, Fort Bonifacio, Taguig City Philippines 1634
• Initial validation of reported incidents, escalations and errors received from internal/external customers of the process responsible for.
• Correction and realignment of associates' process understanding, interpretation and production practice through individual/small group coaching and refresher sessions
• Service Quality reporting of emerging trends. performance gap analyses and quick-win recommendations to Operations.
Vendor Program Representative Level II (November 2013 – December 2014)
Ingram Micro Philippines 12th F Three World Square 22 Upper McKinley Road, McKinley Hill, Fort Bonifacio, Taguig City Philippines 1634
Ad hoc: Handle Escalations, Team Daily assignments and Send SOD and EOD reports to SME’s
Core task: Communicate both verbally and in writing with both Vendors and internal Ingram associates with a great amount of clarity and professionalism. . Review and process complex vendor Special Pricing Approvals and validate their compliance with Ingram Micro terms and conditions. Locate and ensure compliance on vendor special pricing programs to mitigate financial risk. Partner with Sales, Vendor Mgt and other Internal Departments in completing the Sales Cycle.
Vendor Program Representative (October 2010 – November 2013)
Ingram Micro Philippines 12th F Three World Square 22 Upper McKinley Road, McKinley Hill, Fort Bonifacio, Taguig City Philippines 1634

Reporting Analyst (April 2010 –October 2010)
Izone Technologies Corporation Unit 1702, 17/F Orient Square Bldg. F. Ortigas Jr. Avenue, Ortigas Business Center, Pasig City Philippines 1605

Technical Support Representative (May 7, 2007 – Aug 2008)
Izone Technologies Corporation Unit 1702, 17/F Orient Square Bldg. F. Ortigas Jr. Avenue, Ortigas Business Center, Pasig City Philippines 1605