Handling Issues related to accounting software, (Setting up income and expense accounts, generating P&L and Balance sheet, reconciling statements) technical and accounting.
Resolving issue related to installing, upgrading and switching platforms from Windows to Mac (vice versa).
Setting up servers for the customer to use the software in multiple locations.

Moved to Beta testing team with the launch of new software by the client (Intuit).

Assigned as software specialist to resolved complicated issues (accounting and technical) which are not resolved by front line advisors.


Resolving all the technical issue for the customers. We dealt with all sort of technical issues within BT ISP domain like wireless, no web pages, emails and no sync etc.

Coordinating with local (UK) network engineers and booking appointments according to customers request to resolve any issues within house wiring or in local area exchange.

Resolving issues related to VOIP services (BB Talk Desk)
Configuring Router with VOIP hard phones and soft phones.
Providing

Also Dealt with the MAC & Email Issues
Setting up wireless connections and resolving network issues.
Setting up demilitarized zone by changing the ports of network routers and configure X-box live, playstaions, share market software etc.
Installing security softwares (Norton 360 and MacAfee).
Creating and assigning @btinternet emails which was associated with Yahoo for the customers.

Work Terms

Anytime

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