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Skills

  • Administrative Assistant
  • Appointment Setting
  • Client Development
  • Communication Skills
  • Customer Retention
  • Customer Service
  • Management
  • Scheduling
  • Virtual Assistants

Services

  • Customer Support & Virtual Assistance

    $7/hr Starting at $25 Ongoing

    Dedicated Resource

    I am a detail-oriented Customer Support & Virtual Assistance Specialist with experience in managing client interactions, organizing inboxes, and streamlining communication workflows. I help businesses...

    Administrative AssistantAppointment SettingClient DevelopmentCommunication SkillsCustomer Retention

About

Reliable & detail-oriented Virtual Assistant | Customer Support & Inbox Management Pro | Helping businesses stay organized & efficient.

Hi, I’m Emmanuella! I’m a passionate Customer Support & Inbox Manager with a knack for keeping things organized, streamlining communication, and ensuring customers feel heard and valued.

I have hands-on experience managing customer interactions, correspondence, and support operations, ensuring smooth and efficient communication between businesses and their clients. I thrive on problem-solving, clear communication, and delivering excellent customer experiences, always aiming to make interactions seamless and stress-free.

With years of experience across industries and companies including healthcare, Digital health, and NGO's, I specialize in:
✔ Customer Support & Dispute Resolution – Responding quickly, empathetically, and efficiently to customer concerns.
✔ Correspondence & Inbox Management – Keeping inboxes clutter-free, responding promptly, and maintaining structured workflows.
✔ Appointment Scheduling & Admin Support – Managing calendars, coordinating meetings, and boosting productivity.

My background in healthcare, data analysis, communications, and virtual assistance gives me a unique edge in handling both technical and customer-facing roles with ease. I genuinely enjoy helping businesses build strong relationships with their clients while keeping operations efficient and stress-free.

When I’m not working, you’ll find me exploring new technologies, learning new skills, or finding better ways to improve workflow efficiency (yes, I actually love organizing things!).

If you’re looking for a detail-oriented, proactive, and reliable support specialist, let’s connect I’d love to help take your business to the next level.

Work Terms

Hours of Operation: Flexible, available Monday–Friday (9 AM – 5 PM, but open to discussing availability for different time zones).

Payment Terms: Preferably per project or milestone-based; open to hourly or fixed-rate payments; open to discussion.

Communication Style: Clear, concise, and proactive. I prefer Inbox, Slack, or Zoom for updates and discussions, but I’m adaptable to your preferred platform.

Response Time: Quick turnaround, typically responding to messages within a few hours.

I’m committed to efficiency, professionalism, and confidentiality. Let’s connect and discuss how I can support your business needs!