A professional, friendly and courteous eCommerce expert who has a track record of getting tasks and projects done on time and to the highest standards.
Marketplace Operation Coordinator & Quality Analyst | eCommerce Marketplace (Confidential) March 2018 - Present
The Marketplace Operation Coordinator is responsible for onboarding merchants on the Marketplace, including:
-Assistance with account setup
-Follow up & re-arrangement with non-responsive merchants
-Compilation & troubleshooting of product data
-Quality assurance checking for product listings
-Submission of product data to marketplace
-Launch of merchant stores to the marketplace
-Resolving of merchant's technical queries
-Escalation of issues & reporting to marketplace team leader
eCommerce Operations Associate - Amazon | 2ndOffice Inc
May 2017 - February 2018
The 2ndOffice Operations Associate is responsible for the back end functions in Amazon market as follows:
-Manage back end functions within Seller Central
-Establish and maintain good client relationship
-Organize product data in spreadsheets
-Update images, titles, bullets, description and search terms for an entire product line
-Organize data into excel files and upload to Seller Central
-Monitor and remove negative feedbacks
-Actively review brand product listings to find and fix issues
-Monitor inbound shipments from brand warehouse to Amazon warehouses
-Reconcile shipments
-Review advertising campaigns and adjust spend on particular keywords
APAC Settlements Analyst | Macquarie Offshore Services
February 2015 - October 2016
The APAC Settlements Analyst is responsible in all functions in the settlements and post settlements phase of the transaction cycle of trades.
-Verification and pre-matching of settlement
-Monitoring and settlement of cash & securities
-Monitoring and settlement of stock borrow loan trades
-Securities position management including issuances, conversions & creations
-Fails management and reporting
-Daily reconciliations
-Client support
-Preparation of all relevant documentation for settlement
-Liase with other teams within the bank for clarifications