Committed to providing exceptional, responsive support that enhances customer satisfaction and fosters long-term loyalty, leveraging effective communication and problem-solving skills
Hi, I'm Eunice, I'm a Certified Virtual Assistant with over 3 years of experience as a Virtual Administrative Assistant and Customer Support Specialist, I excel at optimizing workflows, managing customer communications, and ensuring seamless operations. My background includes proven achievements in improving productivity, streamlining administrative processes, and delivering exceptional customer support.
Key Achievements:
Increased Efficiency: Improved email management systems and calendar coordination, reducing response times by 30% and improving scheduling accuracy by 25%
Customer Satisfaction: Resolved customer inquiries and issues with a satisfaction rate of 95%, driving customer retention and fostering strong, lasting relationships.
Data Management: Successfully managed large volumes of data entry, maintaining an accuracy rate of 99% while organizing and updating CRM systems like HubSpot and Salesforce.
Project Management: Coordinated cross-functional projects using tools like Trello and Asana, improving project completion times by 20% through effective task delegation and time management.
I specialize in managing administrative functions, enhancing team communication, and providing top-tier customer support. By combining my expertise in email management, data entry, schedule coordination, and CRM tools, I help businesses run efficiently and stay ahead of operational challenges.
I am passionate about leveraging my skills to drive operational success and ensure clients receive exceptional, personalized support. Let's connect and discuss how I can help optimize your business operations.
Work Terms
As a dedicated remote customer service representative, I offer flexible hours across multiple time zones, with availability for weekends and holidays to meet client needs. My payment terms are adaptable, offering both project-based or hourly rates, with bi-weekly or monthly invoicing. I prioritize clear, professional communication and am proficient in phone & chat, and tools like Slack and Zoom, ensuring smooth and efficient collaboration. In my downtime, I enjoy reading, exploring new technologies, and outdoor activities, which contribute to my ability to engage with diverse customers.
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