Empowering Your Efficiency, Simplifying Your Success

Ezra Sunday - Administrative Virtual Assistant | Customer Care Specialist | Marketing Enthusiast

I am a versatile and dedicated **Administrative Virtual Assistant** with a proven track record of supporting professionals and organizations in streamlining their operations and optimizing efficiency. With a background in **customer care**, **marketing**, and **personal assistance**, I bring a diverse skill set and a strong commitment to delivering high-quality administrative support.

My journey began with experience in customer service at **Cephas Grace International LTD**, where I honed my communication, problem-solving, and organizational skills. As a **Customer Service Specialist**, I served as the first point of contact for clients, managing inquiries, resolving issues, and ensuring a seamless customer experience. My ability to troubleshoot problems and maintain positive client relationships has formed the foundation of my client-focused approach.

I further developed my organizational capabilities during my time as a **Personal Assistant** at **Methodist Church Nigeria**, where I provided comprehensive administrative support, including managing schedules, coordinating meetings, booking travel, and handling communications. These experiences taught me the importance of attention to detail, multitasking, and staying ahead of deadlines—skills I continue to apply in my virtual assistant role.

**In my current work as an Administrative Virtual Assistant**, I specialize in providing businesses and busy professionals with the tools they need to stay organized, efficient, and focused. From handling day-to-day administrative tasks like calendar management, data entry, and correspondence, to offering support in event coordination and report preparation, my goal is to reduce the administrative burden on my clients, allowing them to concentrate on their core objectives.

My skills extend to customer relationship management (CRM), drafting correspondence, meeting planning, and report analysis. Additionally, my background in **marketing** enables me to bring a strategic mindset to tasks, whether it's improving customer engagement or managing social media content.

**Skills and Expertise**:
- Administration and Executive Support
- Customer Relationship Management (CRM)
- Email and Calendar Management
- Travel Arrangement Coordination
- Data Entry and Record Keeping
- Drafting Correspondence and Report Preparation
- Event Planning and Meeting Coordination
- Marketing Strategy and Social Media Management

My mission is simple: to help businesses and individuals achieve greater efficiency and success by providing reliable and tailored administrative support. I thrive on creating order out of chaos and finding ways to make my clients’ lives easier, one task at a time.

Whether you're looking for help with daily administrative tasks, customer care, or creative marketing ideas, I’m here to provide the solutions you need to succeed.

Work Terms

Hours of Operation
I am available for virtual assistant services during the following hours:

Monday to Friday: 9:00 AM – 6:00 PM (WAT)
Saturday & Sunday: Closed (Available for urgent tasks by prior arrangement)

Hourly Rate: My services are billed at a standard hourly rate (to be discussed with the client based on the scope of work).
Payment Schedule: Payments are due on a weekly or bi-weekly basis, depending on the project or ongoing work.
Payment Methods: I accept payments via bank transfer or PayPal. Other payment options can be discussed if needed.
Invoices: Invoices will be sent at the end of each billing cycle and are expected to be settled within 7 days of receipt. Late payments may incur a 5% late fee.
Cancellations: A notice of 24 hours is required for cancellations or rescheduling of tasks. Failure to notify in time may result in a partial charge for the task.