"Reliable. Efficient. Customer-Focused. Elevating business success through seamless communication, precision, and unwavering dedication to client satisfaction

With a strong background in customer service, administrative support, and case management, I have honed my skills in communication, data entry, and client relations across various industries. As a Prequalification Agent, I assessed and qualified U.S. citizens for benefits, ensuring accuracy and compliance. In my role as a Status Specialist, I liaised with Social Security Administration (SSA) offices, gathering claim updates and facilitating smooth case progression. As a Case Manager, I managed multiple client accounts, collected medical records, faxed critical documents, and provided timely updates to drive seamless results.

My expertise includes CRM tools such as Salesforce, Microsoft Teams, Outlook, and Zoho, as well as handling inbound/outbound calls, email correspondence, document processing, and follow-ups with precision. With exceptional communication skills, I effectively engage with clients, colleagues, and stakeholders to ensure clarity, professionalism, and efficiency in every interaction. I thrive in fast-paced environments, combining efficiency, professionalism, and a client-focused approach to enhance business operations and customer satisfaction.

Work Terms

Hours of Operation: 8 hours per day (Flexible based on project needs)
Payment Terms: Biweekly or Monthly (as agreed upon)
Preferred Communication Style: Email or WhatsApp for efficient and prompt responses